Getting to know the technician who is actually working on your car can go a long way for your comfort level in leaving your cherished vehicle in good hands. At an independent shop, such as Authorized Imported Car, you have the opportunity to build relationships with those that handle all of your vehicle needs. This will help build confidence and security that the repairs will be handled with care. Independents are able to give personalized care to your vehicle and are more responsive to your phone calls, as well as keeping you up to date on their findings during the service and repair process. With a dealership, you tend to be more of a number rather than a person, and you may never know who worked on your car, much less feel confident in their skills. For a large dealership, you may even find it difficult to reach a live person to discuss the repairs over the phone.